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Refund and Returns Policy

Refund and Returns Policy

Risk of loss: Shipping

Legacybox does not provide any services related to shipment of the Materials or Digitized Materials to or from its offices.  For this reason, any Services from Legacybox are independent of the shipment contract with the shipper.  This means that the risk of loss for your Materials passes to Legacybox only when the Materials arrive at our offices, and the risk of loss passes back to you when we deliver your Materials and/or Digitized Materials to the shipping carrier (FedEx, USPS, or other common carrier).  BY SHIPPING ANY MEDIA TO LEGACYBOX, YOU ACKNOWLEDGE THAT LEGACYBOX IS NOT RESPONSIBLE FOR LATE, LOST, DAMAGED OR MISDIRECTED MAIL.

 

Return policy

Legacybox accepts returns of applicable Digited Materials within thirty (30) days of completion of an Order. An Order is completed (and the thirty (30) days starts) from the date Legacybox hands media or materials to the shipping carrier for shipment to you. Though we are not obligated to do so, we sometimes take returns past the thirty (30) day window at our sole discretion. If you believe you are entitled to a return even though the thirty (30) days has run, please contact us to let us know.

 

Occasionally, Materials may arrive at our offices in an unplayable or defective condition.  If that happens, we will provide a review of the Materials, a re-transfer of the Materials, or pay the shipping to return the Materials to you (as conditions allow).  We do not charge any additional fees for review, return shipment, or re-transfers.

 

If Materials are not transferrable due to age, fragility, format, damage, or any other condition we are not responsible for, your original Materials will be returned.  In that case, though, Legacybox does not cover the cost of shipping a return order back to our facilities.

 

Added-Safety Protection Package

Legacybox cannot and does not guarantee that your Materials will not be accidentally damaged while in the possession of the shipping carrier, nor does Legacybox assume the risk of loss for your Materials while it is in transit.  Instead, the risk of loss remains with you during transit, and you bear all responsibility of loss or damage of your original content until it is received by Legacybox.  

 

If you have purchased the Added-Safety Protection Package, your shipment to Legacybox is guaranteed with the $500 or $1,000 in Added-Safety Protection, which offers limited protection for complete package loss or misdirection while in the possession of the shipping carrier.  The return shipment from Legacybox to you is guaranteed with thirty (30) days on-site digital backup as Added-Safety Protection in the unlikely event of complete package loss or misdirection while in the possession of the shipping carrier.  You further acknowledge and agree that the safe handling guarantee is a reasonable approximation of the damages that would be suffered by you from the loss of your entire order and is not a penalty.  

 

The Added-Safety Protection Package is not insurance and Legacybox is not an insurer.  You acknowledge that the Added-Safety Protection Package is optional, and if you choose the Added-Safety Protection Package, it only covers complete package loss or misdirection while in the possession of the shipping carrier.  The Added-Safety Protection Package is not a substitute for improper packing and the plan will not cover damage to media that were not packed according to Legacybox’s Welcome Guide with Instructions. Our recommendations for packing your media can be found at: https://legacybox.com/pages/how-it-works.

 

Risk of Loss: Missing, Damaged, Misplaced, or Mismatched Materials

Legacybox understands and appreciates the sentimental value of your Materials.  Helping our Buyers relive, preserve, and enjoy their Materials through our digitization Services is one of our most important goals.  From time to time, a Buyer might allege that Legacybox has misplaced an item the Buyer purportedly included in the Buyer’s Materials, that Legacybox has damaged or destroyed Buyer’s Materials, or that Legacybox has placed someone else’s Materials within Buyer’s Materials or Digitized Materials.  Every once in a while, we become aware that a Buyer thinks it has sent more Materials to Legacybox that it actually did send, only to realize the allegedly missing Materials are still at home with the Buyer. 

 

We have a sophisticated system for receiving Materials, applying barcodes to those Materials, and tracking Materials throughout the provision of our Services.  We also take care to handle all Materials that we receive with due care in a commercially reasonable manner.  That said, no system is perfect, and you acknowledge that we might misplace or mismatch your Materials.  It is also possible that your Materials might become damaged during the digitization process.  This can happen through no fault, or negligence, of our own, particularly when the Materials you have sent to us are old media files that have already begun decaying before we have received them.

 

YOU UNDERSTAND THAT THERE IS INHERENT RISK IN SUBMITTING YOUR MATERIALS TO LEGACYBOX, AND YOU RECOGNIZE THAT YOU MAY NOT RECEIVE YOUR MATERIALS BACK, AND/OR YOU MAY NOT RECEIVE YOUR MATERIALS BACK IN THE SAME CONDITION THAT THEY WERE SENT TO US.  BY PLACING AN ORDER WITH LEGACYBOX, YOU ACCEPT THIS RISK.

 

If you send us a notification letting us know that you believe we have misplaced, damaged, lost, or mismatched your Materials, after they were received by us and in our possession, we will review your notification carefully (a “Notification of Loss”).  Failure to provide Legacybox with a Notification of Loss within thirty (30) days of your receipt of your Materials and Digitized Materials as returned to You shall be deemed a waiver of your right to file a Notification of Loss and shall conclusively demonstrate your acceptance of the Materials and Digitized Materials as returned to You.

 

You agree to be bound by our review and determination.  As further outlined below, Legacybox makes no warranty and disclaims all potential liability, with regard to all aspects of our Services in the handling, processing, or storage of your Materials.

 

We may determine that we never received your Materials; that we did not cause damage to your Materials; or that the damage to your Materials during the digitization process was through no fault of Legacybox.  We may also determine that we have an obligation to you.  Once we have made our determination, we will provide a written response to your Notification of Loss.  Depending on the situation, we may also choose to replace your Material(s) by offering you an equivalent type of blank media, or the cost of such blank media.  We may choose to issue a refund for your Order; we may choose to compensate you for loss or damage; or we may decline, entirely, to issue a refund or provide any compensatory monies. 

 

In the event that we have provided you with mismatched Materials, you agree to return the mismatched Materials to us within fifteen (15) days of your receipt of the return shipping instructions. The costs of shipping will be paid by Legacybox. 

 

IN ANY CASE, YOU AGREE TO ACCEPT THE RISK OF SENDING YOUR MATERIALS TO US, AND FURTHER, YOU HEREBY AGREE TO BE BOUND TO OUR DETERMINATION AND ASSESSMENT OF YOUR NOTIFICATION OF LOSS.  You agree that you will not disparage, libel, or defame Legacybox, and you agree that you will not take any steps to cause reputational damage to our business in contravention of any state or federal laws preventing tortious interference with a business.