Privacy Policy

At MemoriesIndia (“we”, “us”, or “our”), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (https://www.memoriesindia.com), use our apps, or engage with our digitization services. By accessing our site or services, you agree to the practices described below.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites, Apps and Services.

By visiting any of our Website, accessing and/or using our Apps and/or Services, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Service.

 

1. Information We Collect

1.1 Personal Information

  • Contact details (name, email, phone number) when you create an account, place an order, or contact support.

  • Shipping information (address, postal code) for pickup and return of media.

  • Payment information (e.g., transaction records) — we use secure, PCI-compliant payment processors, so we do not store your full card details.

1.2 Order & Usage Data

  • Order history (types of media sent, digitization options selected).

  • Service usage (pages viewed, features accessed, and time stamps) to improve our website and services.

1.3 Cookie & Tracking Data

  • Cookies, pixels, and similar technologies to remember your preferences, analyze site traffic, and tailor promotions.

  • You can manage cookie settings in your browser; disabling certain cookies may affect functionality.

2. How We Use Your Information

  • Provide & improve our Services: Digitization, secure Google Drive delivery, USB backups, and media disposal.

  • Communicate with you: Order confirmations, status updates, support inquiries, and promotional offers (you can opt out at any time).

  • Personalize your experience: Remember your preferences and recommend relevant services.

  • Enhance security: Fraud prevention, account protection, and secure handling of your media and data.

  • Analytics & reporting: Identify trends, fix bugs, and measure performance for continuous improvement.

3. Information Sharing & Disclosure

  • Service Providers: Trusted partners who assist with payment processing, shipping logistics, and cloud storage (Google Drive).

  • Legal Compliance: If required by law, subpoena, or to protect our rights and safety.

  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred—under confidentiality agreements—to the new owner.

  • With Your Consent: Only when you explicitly agree to share certain details (e.g., testimonials with name and photo).

4. Data Retention & Deletion

  • Digitized Files: We maintain your digitized files in your private Google Drive for 1 year; after that, they may be deleted unless you request an extension.

  • Personal Data: We retain contact and order information for as long as needed to fulfill orders, comply with legal obligations, and resolve disputes.

  • Secure Disposal: If you choose media disposal, your original tapes or photos are permanently destroyed immediately after digitization.

5. Security Measures

We employ administrative, technical, and physical safeguards to protect your information, including:

  • Encryption of data in transit (SSL/TLS).

  • Access controls restricting data to authorized team members only.

  • Regular audits and updates of our security practices.

6. Your Rights & Choices

  • Access & Correction: You can view or update your personal information by logging into your account or contacting us.

  • Deletion: Request deletion of your account and personal data (excluding data we must retain for legal or business purposes).

  • Marketing Opt-Out: Unsubscribe from promotional emails via the link in any message or by contacting support.

  • Cookie Preferences: Adjust settings in your browser; see our Cookie Notice for details.

7. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect or maintain information from anyone under 13. If you believe we have, please contact us to have the data removed.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “last updated” date at the top will indicate when the latest changes were made. Continued use of our Services after any update constitutes acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data:

Need Help Understanding Our Policies?

We’re here to assist you. If you have any questions about our shipping, returns, or how we handle your precious media — reach out to our expert support team directly on WhatsApp.
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